Hotel owners using our management services can be assured of superior resources and individual attention to their investment. We take time to understand specific needs of the property owner and to identify the greatest possible opportunities available to each individual property.
The management services offered by us encompass all aspects of hotel and medical spa operations. The following list details these services:
Control and Supervision of the hotel’s budget, to include:
Annual budget prior to the commencement of each fiscal year
Projections for the forthcoming fiscal year of the property’s gross revenue, operating expenses, and gross operating profit
Cash flow and working capital requirements
Annual budget for purchase and replacement of FF&E and Repairs & Renewals Reserve
Annual budget for Necessary Capital Expenditure and Recommended Capital Expenditure
Annual human resources budget to include departmental expenditures on salaries, fringe benefits, and other personnel investments
MARKETING, SALES AND PUBLIC RELATIONS
We plan and implement all sales, marketing and PR activities. We direct the property’s sales and marketing team and coordinate their activities.
We supervise, direct and control on behalf of the owner, the day-to-day operation of the property and related operations to agreed-upon budgets and standards.
Twice a year our specialized team conducts a thorough and detailed audit of the property’s operations according to international Best Practices. This audit and subsequent implementation of the audit’s findings ensure the continued quality of the product and services.
We plan for and direct all plant operations, repair and maintenance routines, and management and control of the energy and utility needs of the property.
Direction of financial controls, accounting, and banking according to the standards of the Uniform System of Accounts
Provision of monthly financial reports, detailed by department, including statements of Gross Revenue and Gross Operating Profit in accordance with the Uniform System of Accounts
Delivery of annual financial statements to an Independent Accountant for audit, including: profit and loss statement, balance sheet, cash flow statement, etc.
We formulate an employee compensation and benefits plan and manage on-going staff recruitment and training.
We ensure that acceptable staffing levels are maintained, that job specifications are followed at all times, and that high levels of discipline and performance are upheld.
PURCHASING AND COST CONTROL
We set out and implement cost and purchasing controls appropriate for the operation of the property. Utilizing its experience in negotiating with FF&E and Food and Beverage providers, we can achieve significant savings in purchasing costs for the hotel.
We determines the correct insurance policies for the property and maintains these policies and licenses on behalf of the owner.
We find and hire a qualified management team for the property and coordinate their implementation of the service standards and financial goals of the property.
HUMAN RESOURCES AND TRAINING
People are the main asset in the hospitality industry. Having well-trained and motivated employees is the key to success. We develop comprehensive and specialized training programs for medical and other hotel employees on all levels